Hoang Lam Trading Corp would like to express our sincere thanks to our valued customers for trusting and choosing our Eishiro Japanese tiles. To ensure the best interests of our customers and transparency in the buying and selling process, we would like to announce our Shipping and Payment Policy as follows:

I. Shipping Policy

1. Delivery Area:

  • Hoang Lam Trading Corp delivers nationwide.

2. Delivery Time:

  • Delivery time will be specifically notified to customers after order confirmation and depends on the delivery area and product quantity.
  • The standard delivery time is 3-7 business days for inner city areas of major cities and 7-14 business days for other regions.
  • For urgent delivery requests, please contact us directly for the best support.

3. Shipping Fee:

  • The shipping fee will be calculated according to the carrier’s price list or as agreed upon by Hoang Lam Trading Corp and the customer.

4. Responsibility in Shipping:

  • Hoang Lam Trading Corp is responsible for the quality of the product until it is delivered to the customer.
  • Customers are responsible for carefully checking the product before receiving it.
  • In the event that the product is damaged or deformed during transportation, please refuse to receive the goods and notify us immediately for assistance with a return or exchange.

II. Payment Policy

1. Payment Methods:

  • Customers can choose one of the following payment methods:
    • Direct payment at the store.
    • Cash on delivery (COD).
    • Bank transfer.

2. Bank Account Information:

  • Bank: [updating]
  • Account number: [updating]
  • Account holder: [updating]

3. Invoice Issuing Policy:

  • Hoang Lam Trading Corp will provide a full VAT invoice (if applicable) to the customer.

Notes:

  • Any changes to the shipping and payment policy will be updated by Hoang Lam Trading Corp on the website and notified to customers as soon as possible.
  • During the ordering and receiving process, if you have any questions, please contact us directly by phone or email for assistance.

Hoang Lam Trading Corp is committed to bringing absolute satisfaction to our customers with our products and services.